The General Conditions expressly regulate the relations arising between Torrehogar, SL, Avenida Cortes Valencianas 39 03183 Torrevieja (Alicante) and CIF B03462314 (hereinafter "Torrehogar") and third (hereinafter "Customers") which are discharged as users and / or purchase products through the online store official website Torrehogar, SL (Hereinafter the "Store").
1. OBLIGATIONS OF THE USER
Customer agrees, in general, to use the Store to purchase the Products and use each of the services of the shop diligently, in accordance with the law, morality, public order and the provisions of these Terms general, and it must also refrain from using them in any way that may impede, damage or impair the normal functioning and enjoyment of the Shop by other Users or that may harm or cause damage to property and rights of Torrehogar, suppliers, clients or in general any third party.
Torrehogar reserves the right to decide, at all times, the Products that Customers are offered through the Store. In particular Torrehogar may at any time add new products to those offered or included in the Store, understanding that unless otherwise provided, such new products shall be governed by the provisions of these Terms and Conditions are available. Also, Torrehogar the right to stop providing or facilitating access and use at any time and without notice of any of the various types of products offered in the shop reserves.
Products included in the Store shall match, as truly as to allow visualization technology Web to the Products effectively offered. The characteristics of the products and their prices are detailed in the sheet hanging in the shop.
Nevertheless, the colors and shades presented may vary depending on the monitor that is displayed and do not represent a contract at the time of purchase. The photographs in the store has a purely indicative.
May for certain products, such as sofas, due to the special characteristics of manual production and depending on the exact location of the measurement items, the measurement varies from +/- 1 to 5 centimeters per module. Torrehogar not responsible for the mistake made by the customer to select a measure or combination of modules and that all information is provided in the shop.
The prices indicated in Torrehogar are in Euros and include VAT, but do not include delivery costs. Delivery costs vary depending on the customer delivery address and the weight and dimensions of the items. Delivery costs are shown in the basket and are confirmed by validating the order. Delivery costs are invoiced at the end of the order and add to the price of the items.
Torrehogar reserves the right to change prices at any time but the products will be billed based on rates in effect at the time the order subject to availability on that date register. In the case of sales offers prices apply only for the duration indicated in the same or while stocks of the product offered.
4. RESERVATION OF OWNERSHIP AND RISKS
Torrehogar retains ownership of goods sold until such time that the actual payment of the principal amount and supplements are made. The default of a party may lead to claim the goods.
These provisions do not constitute any obstacle to the transfer to the customer, after delivery, risk of loss and deterioration of acquired assets and the damage they may cause.
Customer agrees and accepts at the moment that Torrehogar accept your order according to their available stocks and stocks of manufacturers and suppliers and will make every effort to respond to all requests.
As regards the sale offer, customers can only order the products offered for sale during the term of the sale offer, as indicated in real time in the store and within the limits of available stocks.
Once the term of the sale offer of a product and / or if the product is not available finished, it will no longer be on sale.
If a product is unavailable after confirming the order and after the closing of the corresponding sale, Torrehogar inform the customer by e-mail or telephone of the partial delivery of your order or cancellation thereof. In that case, the customer will propose Torrehogar reimbursement of any amounts already paid in the form of purchase voucher or by bank transfer or check.
6. PROCEDURE AND PAYMENT OF GOODS
To make full payment of the articles of this contract, the customer may opt for some of the following forms of payment:
- Payment by card: You may choose to pay by credit card, performing the operation at the time of placing the order. Online payment by credit card is done through (the secure platform BANKINTER group) security system that allows encryption of bank customer data during transmission over the network.
- Payment by bank transfer: The customer must make a bank transfer to the account of Torrehogar by the order. This transfer will be completed within a maximum period of seven working days after the order is placed. If no proof of payment within that period, the order will be canceled automatically.
The customer order will not be validated until the payment is not made in Torrehogar bank account (for payment card and bank transfer). If payment is not authorized, the customer's order can not be accepted.
7. SERVICE DELIVERY
Delivery times vary depending on the product and the delivery area. To know them, you must enter the file for each product. Delivery times are calculated based on business days (Monday through Friday, except holidays) and shall run from the confirmation of payment to the bank account of Torrehogar.
When the customer wants the goods will be delivered later than scheduled, you must specify at the time of ordering.
Scope of delivery. The products offered in Torrehogar are served within the Spanish mainland. At the moment Torrehogar does not make any shipping in Ceuta, Melilla, Canary Islands and Balearic Islands (for these cases see special postage rate).
Customers who pick up the goods at stores Torrehogar will not be charged shipping costs. This option is intended for those who can have own transportation. Customer must contact Torrehogar to perform the necessary steps.
The price of shipping cost includes transportation, to the door of the home. If any item will need extra assembly, this will be borne by the customer.
The transport company made shipments from Monday to Friday in the morning or afternoon; having previously agreed to the appointment with the Customer. If the schedule offered by the transport agency not please the client, you can modify or reject, leaving for another day. This could delay delivery of the goods slightly.
Customer agrees to be in place agreed delivery day for delivery with the carrier and verify the compliance of the order and the perfect condition of the goods at the time of receipt.
If you wish to change the agreed date of delivery to the carrier, it must notify at least 72 hours in advance to the following e-mail account will be answered email@example.com a received giving precise instructions on the process to follow. It is essential to keep that received as proof.
For reasons of internal logistics, you may purchase one partial shipments have different delivery dates. The Customer shall be informed at all times.
The goods are covered at all times against risks of transport, loss and manipulation. In case of complaint regarding defects or marks of spoilage (damage, product failure with respect to the delivery order, damaged package, broken products, etc.), the customer must indicate anomalies in the delivery note carrier and notify them to the following email account firstname.lastname@example.org within a maximum period of two days from the date of delivery to the address. It is answered with a receipt giving precise instructions on the process to follow. It is essential to keep as proof that I received.
Except in the case of hidden defects no claims shall be admitted upon receipt of the products by the customer if he has not followed the procedure detailed above.
Customer must never pull the packaging of products to check that they are in perfect condition and verify that all products match those requested.
In accordance with Article 44 of the Law on retail, the customer has 7 days to communicate the return of a product in its original packaging to Torrehogar, counted from the date of receipt of order.
The product must be sent with the return sheet duly completed and a copy of the delivery note. In the Customer returns will be responsible for transportation costs to generate its return.
Customer shall report the return to the following email account email@example.com be answered with giving received precise instructions on the process to follow. It is essential to keep as proof that I received.
Torrehogar then will contact the customer to indicate the next steps for their return. The user should return the product within a maximum period of seven days from that Torrehogar showing how they return.
No refunds after the deadline mentioned above will be accepted. Nor is the amount of any product that has been damaged by the customer or whose original packaging is damaged in a way that goes beyond simply opening your refund; or only partially reimbursed.
Customer will receive money from your return by the same means in which the purchase was paid.
In the Customer returns will not have any penalty but if you must take care of collection costs (equal to those charged by shipping) to generate its return.
Products with special measures or manufactured specifically for the customer will not accept exchange or refund in case of cancellation and, after more than five days from receipt of order, will lose the amount paid on account.
9. CUSTOMER SERVICE
For any incident, claim or exercise of their rights, Customer may send an email to the address firstname.lastname@example.org
In accordance with the provisions of Law 23/2003 of 10 July, Warranty in the Sale of Consumer Goods, all items under this contract are, in general, guaranteed against any manufacturing defect or nonconformity with qualities that are specified in the contract, for a period of two years from the date of receipt of each recognized Customer the right to repair the article under the contract, as well as its replacement, the rebate price and termination of the contract, resulting, if necessary, repair and replacement of free consumer item.
defects caused by neglect, beatings, use or improper handling, improper installation not performed by authorized service Torrehogar or materials subject to wear from normal use are not included.
The items for sale in the Outlet section are items on sale. These items are sold at a price well below its usual price because it is surplus production of the previous season or have some sort of defect. These articles tara - shown in more details - not entitled to claim warranty on the overhead that justifies its special price. The Customer is aware of this anomaly and accepts in exchange for an exceptionally low price. On the other hand, the customer does retain all other rights and obligations like a Torrehogar product concerned.
In those incidents that justify the use of collateral are eligible for repair, replacement of the article, rebate or refund under the terms established by law. The guarantee will lose its value if you modify, alter or replace some of the same data or proof of purchase.
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